terms & conditions


You may have other rights granted by law including your statutory rights as a consumer, and these Terms do not affect those rights.

No binding contract will exist between us until we have accepted your order.

All goods are sold subject to availability.

These terms supersede all previous verbal or written statements and agreements relating to the goods and/or services. All information contained in our sales literature or correspondence is provided for guidance only and does not form part of this contract, unless we agree otherwise with you in writing. None of our representatives, agents or sales persons has authority to vary, amend or waive any of these terms on our behalf and no amendment or addition to any of these terms shall be deemed to have been accepted unless we agree otherwise with you in writing.

Out of Site Ltd · Company No: 7731409 · Registered Office: 3 Century Court · Tolpits Lane · Watford · Herts · WD18 9PU

description of goods and services

Descriptions of the goods are set out on our website and any other documents referred to in said publications. Whilst we will attempt to ensure that there are no changes to the goods to be supplied, it is possible that there might be some minor variations to the description and/or specification of the goods which arise by virtue of changes made by the manufacturers of the parts supplied which form part of the goods. We will rely upon the lens strength provided by you and the goods provided will contain lenses matching the strength that you provide us with.

Please note that all eye-spec glasses are non prescription.

If you are unsure of the relevant strength to be applied to the goods, please refer to our on screen sight test. This is purely an indication and guide for the lens strength required.

All our reading glasses are to be used for reading and near vision. They should not be used for long distance vision, driving or eye protection.


All orders for goods shall be deemed to be an offer by the customer to purchase goods pursuant to these Terms and Conditions and are subject to acceptance by eye-spec. eye-spec may choose not to accept an order for any reason.

Where the goods ordered by the customer are not available from stock the customer shall be notified and given the option to either wait until the goods are available from stock or cancel the order and receive a full refund within 15 days.


Unless agreed otherwise in writing:

Delivery of the goods will take place at the delivery address stated on the order form.

Dispatch of the goods will take place within seven (7) working days.

Any dates specified by us for delivery of goods are intended to be an estimate and time for delivery is not guaranteed. If no dates are specified, we will endeavour to deliver within a reasonable time.

If for any reason (not due to our fault) you do not accept delivery of any of the goods in accordance with this paragraph then we may charge you an additional fee to cover any reasonable additional direct costs incurred by us as a result including additional insurance, delivery, storage or similar charges.

Mainland UK & NI: Up to 2 items £1.95. 3 to 5 items £2.95. 6 + items £4.95

Europe: Expected delivery 5 - 10 working days. £2.95 for the first item then £1.00 for each additional item.

Rest of World: Expected delivery 10 - 15 working days. £3.50 for the first item then £1.50 for each additional item.

inspection of goods

Upon receipt of the goods you should carefully inspect them. If any of the goods are damaged or lost, please contact us to inform us of the problem and do not use the goods.

If the lens strength stated does not match the lens strength ordered, please contact us to inform us of the problem and do not use the goods.

price of goods & payment

The price for the goods will be the price stated on our website.

The price for the goods includes any VAT payable.

Unless we agree otherwise in writing, you must pay to us the price for the goods when placing your order.

refund & cancellation policy

If the goods are damaged or faulty they should be returned by the customer within 7 days with a copy of your invoice (sent by email). The customer will receive a full refund for the monies paid for the goods. You have the right, in addition to your other rights, to cancel the contract and receive a refund by informing eye-spec in writing within 7 working days of receipt of the goods.

All returned products must be in their original condition along with a proof of purchase.

We can only accept goods bought via www.eye-spec.com

ownership and responsibility of goods

You will be liable for any loss or damage to the goods from the time of delivery unless such loss or damage is demonstrably caused by our negligence.

resale of goods

You are not allowed to resell eye-spec products to the public.

limitation of our liability to you

Nothing in these terms excludes or limits our liability for death or personal injury resulting from our negligence or any breach of the statutory implied terms as to title of goods or for fraud or any other liability which by law we are not permitted to limit or exclude.

In no circumstances will we (or our employees, agents or subcontractors) be liable to you for any business interruption, loss of use, loss of data, and loss of profits, contracts, goodwill or anticipated savings.

our responsibilities

We will endeavour to honour our responsibilities under this contract within a reasonable timeframe unless it is impossible because of circumstances outside of our control. In particular we will not be responsible for delays caused by our suppliers.

your right to transfer the contract

This contract is personal to you. Nobody other than you will be able to benefit from this contract. You may not transfer your rights or the benefit of any of the provisions of this contract to any other person without our prior written permission.

our right to transfer the contract

We may assign or subcontract the contract or any part of the contract to any person, firm or company.

privacy policy

eye-spec will, at all times, comply with the provisions of the Data Protection Act 1998 in relation to all data received from you in relation to this contract. eye-spec will only utilise your personal data in order to fulfill our obligations under this contract.

Cookies: a cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. When you visit our website we send you a cookie. Cookies may be used in the following ways:

To help us recognise you as a unique visitor when you return to our website and to allow us to customize our site and it’s content to match your preferences.

To compile anonymous, aggregated statistics that allows us to understand and improve site usage. We cannot identify you personally in this way.

Two types of cookies may be used on this website. Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for a period of time defined by us.


Should the customer wish to contact eye-spec please use the contact drop down box or email enquires@eye-spec.com