terms & conditions | privacy policy


You may have other rights granted by law including your statutory rights as a consumer, and these Terms do not affect those rights.

No binding contract will exist between us until we have accepted your order.

All goods are sold subject to availability.

These terms supersede all previous verbal or written statements and agreements relating to the goods and/or services. All information contained in our sales literature or correspondence is provided for guidance only and does not form part of this contract, unless we agree otherwise with you in writing. None of our representatives, agents or sales persons has authority to vary, amend or waive any of these terms on our behalf and no amendment or addition to any of these terms shall be deemed to have been accepted unless we agree otherwise with you in writing.

Out of Site Ltd · Company No: 7731409 · Registered Office: 1st Floor, 5 Century Court · Tolpits Lane · Watford · Herts · WD18 9PX

description of goods and services

Descriptions of the goods are set out on our website and any other documents referred to in said publications. Whilst we will attempt to ensure that there are no changes to the goods to be supplied, it is possible that there might be some minor variations to the description and/or specification of the goods which arise by virtue of changes made by the manufacturers of the parts supplied which form part of the goods. We will rely upon the lens strength provided by you and the goods provided will contain lenses matching the strength that you provide us with.

Please note that all eye-spec glasses are non prescription.

If you are unsure of the relevant strength to be applied to the goods, please refer to our on screen sight test. This is purely an indication and guide for the lens strength required.

All our reading glasses are to be used for reading and near vision. They should not be used for long distance vision, driving or eye protection.


All orders for goods shall be deemed to be an offer by the customer to purchase goods pursuant to these Terms and Conditions and are subject to acceptance by eye-spec. eye-spec may choose not to accept an order for any reason.

Where the goods ordered by the customer are not available from stock the customer shall be notified and given the option to either wait until the goods are available from stock or cancel the order and receive a full refund within 15 days.


Unless agreed otherwise in writing:

Delivery of the goods will take place at the delivery address stated on the order form.

Dispatch of the goods will take place within seven (7) working days.

Any dates specified by us for delivery of goods are intended to be an estimate and time for delivery is not guaranteed. If no dates are specified, we will endeavour to deliver within a reasonable time.

If for any reason (not due to our fault) you do not accept delivery of any of the goods in accordance with this paragraph then we may charge you an additional fee to cover any reasonable additional direct costs incurred by us as a result including additional insurance, delivery, storage or similar charges.

inspection of goods

Upon receipt of the goods you should carefully inspect them. If any of the goods are damaged or lost, please contact us to inform us of the problem and do not use the goods.

If the lens strength stated does not match the lens strength ordered, please contact us to inform us of the problem and do not use the goods.

price of goods & payment

The price for the goods will be the price stated on our website.

The price for the goods includes any VAT payable.

Unless we agree otherwise in writing, you must pay to us the price for the goods when placing your order.

refund & cancellation policy

If the goods are damaged or faulty they should be returned by the customer within 7 days with a copy of your invoice (sent by email). The customer will receive a full refund for the monies paid for the goods. You have the right, in addition to your other rights, to cancel the contract and receive a refund by informing eye-spec in writing within 7 working days of receipt of the goods.

All returned products must be in their original condition along with a proof of purchase.

We can only accept goods bought via www.eye-spec.com

ownership and responsibility of goods

You will be liable for any loss or damage to the goods from the time of delivery unless such loss or damage is demonstrably caused by our negligence.

resale of goods

You are not allowed to resell eye-spec products to the public.

limitation of our liability to you

Nothing in these terms excludes or limits our liability for death or personal injury resulting from our negligence or any breach of the statutory implied terms as to title of goods or for fraud or any other liability which by law we are not permitted to limit or exclude.

In no circumstances will we (or our employees, agents or subcontractors) be liable to you for any business interruption, loss of use, loss of data, and loss of profits, contracts, goodwill or anticipated savings.

our responsibilities

We will endeavour to honour our responsibilities under this contract within a reasonable timeframe unless it is impossible because of circumstances outside of our control. In particular we will not be responsible for delays caused by our suppliers.

your right to transfer the contract

This contract is personal to you. Nobody other than you will be able to benefit from this contract. You may not transfer your rights or the benefit of any of the provisions of this contract to any other person without our prior written permission.

our right to transfer the contract

We may assign or subcontract the contract or any part of the contract to any person, firm or company.


This privacy policy sets out how eye-spec.com collects, uses and protects any information that you give when you use this website.

eye-spec is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

eye-spec may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What personal information do we collect?

We collect personal information about you when you order from us and/or register an account at www.eye-spec.com, subscribe to our newsletter, interact with us over email and/or through our contact page, enter competitions or special promotions or participate in customer surveys. By registering, subscribing or using our services you consent to the use of your personal information in line with this privacy policy.

We may collect the following information:

Your name, email address, phone and mobile phone numbers, home address, shipping address,  payment card billing address, IP address, shopping history, date of birth and any other information you may give us.

We collect information about your use of our online services using cookies. For more information about how we use cookies, please read our cookie policy.

What we do with the information we gather?

There are a few reasons that we require this information. We will use it to provide the products or services that you have asked for and to provide you with a personalised shopping experience. For customer care purposes to allow us to answer your enquiries and any future communications with you. For internal record keeping and accounting requirements.

We use Sagepay and paypal to process all credit cards. Both these companies are PCI compliant, and we, eye-spec, are also certified PCI compliant. Credit card details are never stored on our website.

We collect and use third parties to collect and share with us anonymised information from visitors to our site and analyse it to get a better understanding of how people use our website to help us improve the experience that we provide.

If you have consented to receive marketing emails from eye-spec.com then we may use the information you give us to provide you with more personalised and relevant content.

Protecting your personal information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use a Secure Socket Layer (SSL) encryption on our site which encrypts your information, preventing it from unauthorised use.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Marketing Communications

We offer the chance to receive updates, news, early access to Sales, through our email mailing list. We will only send you these communications if you proactively consent by opting-in to receive them. If you wish to unsubscribe from these messages, you can do so at any time via any newsletter that you have received from us or by emailing us directly at enquiries@eye-spec.com or by calling +44 207 460 0694.

Controlling your personal information

You have the right to see the information we hold about you. If you would like a copy of your personal information, please contact us at enquiries@eye-spec.com

You also have the right to review and update your personal details. You can do so by logging into the ‘My Account’ section of the site and updating your information.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.


We collect information about your use of our online services using cookies. Cookies are very small text files that are stored on your computer or other device when you first visit our site. When you visit our site again in the future these files help us remember who you are and personalise your browsing experience with us. Most websites use cookies.

There are a number of different types of cookie that we use on our site.

Website functionality cookies are used to provide the online services required for our site to function and are essential for us to be able to do so. These enable features such as the shopping cart and account functionality.

Website analytics cookies are used to track how customers use and interact with our website. These include counting the number of visitors to our website. This helps us improve the experience for customers.

By using our site, you agree to us placing these sorts of cookies on your computer or device and accessing them when you visit the site again in the future. You can delete any cookies that are stored on your device by following the instructions in the relevant help section of your chosen browser. Please be aware that by removing these cookies it may impact your browsing experience when using the site.